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| dc.contributor.advisor | Minto, Andrea | it_IT |
| dc.contributor.author | Cobo, Anisa <1995> | it_IT |
| dc.date.accessioned | 2024-06-16 | it_IT |
| dc.date.accessioned | 2024-11-13T09:41:10Z | |
| dc.date.issued | 2024-07-08 | it_IT |
| dc.identifier.uri | http://hdl.handle.net/10579/26868 | |
| dc.description.abstract | La ricerca analizza l’evoluzione della comunicazione tra banca e cliente, focalizzandosi sulla transizione dalle forme tradizionali alle nuove digitali. Esamina le pratiche comunicative tradizionali, i principi che le guidano e la regolamentazione associata. Prosegue, esplorando il processo di digitalizzazione nel settore bancario, confrontando l’Italia con altri paesi europei. Infine, si identificano i nuovi metodi di comunicazione, come Internet e Mobile Banking, e le relative implicazioni regolamentari e di tutela del cliente. Si conclude evidenziando gli aspetti chiave sul cambiamento indotto dalla digitalizzazione e le lacune da colmare per garantire una più completa tutela per il cliente. | it_IT |
| dc.language.iso | en | it_IT |
| dc.publisher | Università Ca' Foscari Venezia | it_IT |
| dc.rights | © Anisa Cobo, 2024 | it_IT |
| dc.title | CUSTOMER INFORMATION PROTECTION IN THE DIGITAL AGE | it_IT |
| dc.title.alternative | Customer protection in the digital age. An in-depth analysis of the Credit to Consumers Directive. | it_IT |
| dc.type | Master's Degree Thesis | it_IT |
| dc.degree.name | Global development and entrepreneurship | it_IT |
| dc.degree.level | Laurea magistrale | it_IT |
| dc.degree.grantor | Dipartimento di Economia | it_IT |
| dc.description.academicyear | sessione_estiva_2023-2024_appello_08-07-24 | it_IT |
| dc.rights.accessrights | closedAccess | it_IT |
| dc.thesis.matricno | 887704 | it_IT |
| dc.subject.miur | SECS-P/11 ECONOMIA DEGLI INTERMEDIARI FINANZIARI | it_IT |
| dc.description.note | This thesis analyzes the evolution of the EU Consumer Credit regulation. The first Consumer Credit Directive (CCD) was introduced in 2008: for the first time, there was a regulation that sought to facilitate cross-border consumer credit circulation by introducing standard information requirements and enhanced consumer protection provisions. Italy adopted these provisions through a legislative decree that implemented the EU law into the national Testo Unico Bancario. The present document analyzes the transposition of the 2008 CCD and identifies the gaps in the consumer protection area. Furthermore, analysis and considerations are conducted on the technological advancement and its impact on the current banking ecosystem. The newly introduced 2023 CCD aims at addressing the gaps in consumer protection and banking transformation: an analysis is conducted on whether the recent provisions are effective enough towards consumer protection. | it_IT |
| dc.degree.discipline | it_IT | |
| dc.contributor.co-advisor | it_IT | |
| dc.date.embargoend | 10000-01-01 | |
| dc.provenance.upload | Anisa Cobo (887704@stud.unive.it), 2024-06-16 | it_IT |
| dc.provenance.plagiarycheck | Andrea Minto (andrea.minto@unive.it), 2024-07-08 | it_IT |
