OUTSOURCING AND INNOVATION: ORGANIZATIONAL AGILITY IN INFORMATION TECHNOLOGY INDUSTRY How Recruitment process Outsourcing impacts on the Organizational Agility of Citigo – an Information technology Company in Vietnam?

Abstract

The worldwide market are changing and updating in an unprecedented speed. With the daily emergence of new technology, the competition is getting fiercer than ever before. This fact leads to the race of company in fast responding to the market, and to the terms of organizational agility more popular within companies, especially those in Information Technology Industry. Even though Organizational agility is a familiar term in the world, the number of companies, or industries mastering in this quality is still limited. Therefore, the reasons for this phenomenon and key elements driving the organizational agility are of great concern. However, as industries differ, the importance of agility driving elements varies across industries. Additionally, Information Technology is one of the top industries in mastering organizational agility and also the industry contributing to the agility of other industries. For this reason, Information Technology is greatly concerned by researchers and managers to identify the characteristics of the field, so that the driving forces of Organizational Agility can be clarified, from which managers can build appropriate strategies. In order for the thesis to be made clearer, the case study of Citigo Vietnam, an Information Technology scale-up, will be analyzed. The outcomes of this thesis will answer the questions concerning Organizational agility, especially, organizational agility in Information Technology Industry, and the case study of Citigo and its partner – One Arrow Consulting. This thesis can provide some insights into the definition, distinct characteristics, capabilities and enablers of Organizational Agility in concerned industry and company.