Design and implementation of a chatbot for Marco Polo Airport of Venice

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dc.contributor.advisor Luccio, Flaminia it_IT
dc.contributor.author Carisi, Matteo <1994> it_IT
dc.date.accessioned 2019-02-18 it_IT
dc.date.accessioned 2019-06-11T08:41:51Z
dc.date.issued 2019-03-07 it_IT
dc.identifier.uri http://hdl.handle.net/10579/14331
dc.description.abstract In the era of universal digitalization and always-connected consumers, companies are expected to offer pervasive, uninterrupted and friendly customer care services. To this end, the recent advances in natural language understanding, enable the creation of artificial attendants, called "chatbots", that were once confined within the domain of science-fiction. In this thesis, I will describe the design and implementation of a customer support chatbot for Marco Polo Airport of Venice. The main goal of the research was to design a common core able to interact 24/7 by means of different paradigms, ranging from speech to touch screens, and through different user interfaces, including mobile phones, fixed installations and physical robots roaming the terminal. This goal has been reached by exploiting modern cloud-based services and by designing a specially-crafted modular system able to interface itself with the both online information providers and legacy data sources supplied by the airport ICT infrastructure. This thesis will describe both the engineering process, from the prerequisites analysis to a functional description of the devised architecture, and the real-world effectiveness of the system, presenting an experimental evaluation of a full-working prototype. it_IT
dc.language.iso en it_IT
dc.publisher Università Ca' Foscari Venezia it_IT
dc.rights © Matteo Carisi, 2019 it_IT
dc.title Design and implementation of a chatbot for Marco Polo Airport of Venice it_IT
dc.title.alternative Design and implementation of a chatbot for Marco Polo Airport of Venice it_IT
dc.type Bachelor Thesis it_IT
dc.degree.name Informatica - computer science it_IT
dc.degree.level Laurea magistrale it_IT
dc.degree.grantor Dipartimento di Scienze Ambientali, Informatica e Statistica it_IT
dc.description.academicyear 2017/2018, sessione straordinaria it_IT
dc.rights.accessrights closedAccess it_IT
dc.thesis.matricno 848830 it_IT
dc.subject.miur INF/01 INFORMATICA it_IT
dc.description.note In the era of universal digitalization and always-connected consumers, companies are expected to offer pervasive, uninterrupted and friendly customer care services. To this end, the recent advances in natural language understanding, enable the creation of artificial attendants, called "chatbots", that were once confined within the domain of science-fiction. This thesis will present the design and implementation of a customer support chatbot for Marco Polo Airport of Venice. The main goal of the research was to design a common core able to interact 24/7 by means different paradigms, ranging from speech to touch screens, and through different user interfaces, including mobile phones, fixed installations and physical robots roaming the terminal. This goal has been reached by exploiting modern cloud-based services and by designing a specially-crafted modular system able to interface itself with the both online information providers and legacy data sources supplied by the airport ICT infrastructure. This thesis will describe both the engineering process, from the prerequisites analysis to a functional description of the devised architecture, and the real-world effectiveness of the system. it_IT
dc.degree.discipline it_IT
dc.contributor.co-advisor it_IT
dc.date.embargoend 10000-01-01
dc.provenance.upload Matteo Carisi (848830@stud.unive.it), 2019-02-18 it_IT
dc.provenance.plagiarycheck Flaminia Luccio (luccio@unive.it), 2019-03-04 it_IT


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